Terms of Use
Last updated: May 2026
Welcome to GenieSign. These Terms of Use govern your access to and use of our website, platform, and services. By using our platform, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.
1. About GenieSign
GenieSign is a digital signature service operated by GenieSign Sdn. Bhd. ("we", "us", "our"). By using GenieSign through WhatsApp, you ("user", "you") agree to these Terms and Conditions in full. If you do not agree, you must not use the service.
2. Legal Framework
GenieSign operates as an electronic signature service under the Electronic Commerce Act 2006 ("ECA") and the Digital Signature Act 1997 ("DSA") of Malaysia. The electronic signatures created through GenieSign are intended to satisfy the requirements of the ECA. Users should be aware that certain document categories — including negotiable instruments, wills, and documents requiring a notarised seal — cannot be signed or executed electronically under the ECA and are therefore outside the scope of GenieSign.
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements under Malaysian law to use GenieSign. By accepting these Terms, you confirm that all personal information you provide — including your full name, email address, and government-issued identity document number — is accurate, current, and belongs to you.
4. Digital Signature and Legal Validity
By applying your signature through GenieSign, you confirm that you have read the document, understand its contents, and intend to be legally bound by it. An electronic signature must adequately identify the person and adequately indicate the person's approval of the information to which the signature relates, in accordance with Section 9 of the ECA. GenieSign is not responsible for the content, accuracy, or legal effect of any document you choose to sign.
5. AI Processing of Your Documents
To deliver our service, we use artificial intelligence to analyse documents you upload, detect signature fields and determine appropriate placement, process your handwritten signature image and generate a digital replica, and enforce plan-based limits such as page count and number of signatures per document. By uploading a document or signature image, you explicitly consent to this AI-based processing. We do not use your documents or signature image to train AI models.
6. Signature Replication
You consent to GenieSign processing the image of your handwritten signature to generate a digital replica for use within your account. You confirm that the signature you submit is your own. Your digital signature is stored securely and used exclusively for signing documents through your GenieSign account.
7. Personal Data Collection and Protection
We collect and process your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia and its 2024 amendments. The personal data we collect includes your full name, email address, identity document number, WhatsApp number, and signature image. This data is collected for the purpose of identity verification, service delivery, and maintaining a legally valid audit trail for each signed document. In accordance with the Notice and Choice Principle under Section 7 of the PDPA, we provide you with notice of our data processing activities and your choices regarding those activities. Your data will not be sold to or shared with third parties except where required by law or as necessary to deliver the service. You have the right to access, correct, and withdraw consent for the processing of your personal data at any time by contacting our support team. The 2024 amendments to the PDPA also grant you the right to data portability — you may request that your personal data be transferred to another service provider where technically feasible.
8. Sensitive Personal Data
Your identity document number and biometric-adjacent data (your signature image) are treated as sensitive personal data under the PDPA. Processing of sensitive personal data requires your explicit consent, which is obtained at the start of your onboarding flow. This data is encrypted at rest and in transit and is never exposed in chat history or shared with unauthorised parties.
9. Data Retention
Personal data and signed documents are retained only for as long as necessary to fulfil the purposes for which they were collected, in accordance with the Retention Principle under Section 10 of the PDPA. Signed documents are stored for 30 days for Personal Plan subscribers, after which they are permanently deleted. Free plan users should download their signed document immediately upon receipt, as document storage is not included in the free plan. You may request early deletion of your data by contacting our support team.
10. Data Security
We take practical steps to protect your personal data from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction, in line with the Security Principle of the PDPA. In the event of a personal data breach that is likely to cause significant harm to you, we will notify you and the Personal Data Protection Commissioner as required under the 2024 PDPA amendments.
11. Acceptable Use
You agree not to use GenieSign to sign documents on behalf of another person without their explicit knowledge and consent, to misrepresent your identity or provide false personal information, to upload documents containing unlawful content, or to attempt to disrupt, reverse-engineer, or abuse the service or its underlying systems.
12. Excluded Document Types
GenieSign is not suitable for and must not be used to sign the following categories of documents, which are excluded from electronic execution under Malaysian law: negotiable instruments (including promissory notes and bills of exchange), wills and testamentary instruments, documents requiring a notarised seal or Commissioner for Oaths attestation, and instruments dealing with real property. You are solely responsible for ensuring that the documents you sign via GenieSign are legally eligible for electronic signature.
13. Plans, Payments and Cancellation
Free plan users may sign up to 3 documents at no charge. Personal Plan subscribers are billed at USD 20 per user per month and may sign up to 25 documents per billing period. Subscriptions renew automatically unless cancelled. To cancel your subscription contact our support team. No refunds are issued for partially used billing periods. Plan limits and pricing are subject to change with reasonable prior notice to subscribers.
14. Limitation of Liability
GenieSign provides the service on an "as is" basis. We do not guarantee that the service will be uninterrupted or error-free. To the maximum extent permitted by Malaysian law, we are not liable for any indirect, incidental, or consequential damages arising from your use of GenieSign, including any legal dispute arising from a document you signed using the service.
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you via WhatsApp or your registered email address before the changes take effect. Continued use of GenieSign after notification constitutes your acceptance of the revised Terms.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of Malaysia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
17. Language
These Terms are provided in English. In compliance with Malaysian regulatory guidance, a Bahasa Malaysia version will also be made available on our website. In the event of any inconsistency between the two versions, the English version shall prevail unless otherwise required by law.
18. Contact and Data Requests
For questions, support, subscription management, or personal data access and correction requests, contact us at: [email protected]